In Stock Purchases
All items purchased that are in stock will be dispatched within 3 working days of order placement.
I use recycled packaging as much as possible (my way of helping to save the planet) and due to the nature of product will be a practical wrap rather than a pretty one, to ensure your purchase arrives intact.
Non-commissioned Items for sale on She Shed Ceramics website may be returned at the purchaser's expense, please contact me within 7 days of delivery and the item must be return within the next 7-days (14 days in total), undamaged and in the original packaging and monies will be refunded (excluding original postage).
I don't accept exchanges or cancellations, but please contact me if you have any problems.
If the item is received damaged please contact me within 7 days to discuss options, replacement or return and refund.
I do take commissions for artwork, please contact me at firstname.lastname@example.org to discuss.
All commissioned pieces require a 50% deposit with the balance payable once the piece is complete, it will then be dispatched. Upon receipt of the deposit (from the date the deposit is received by She Shed Ceramics), there is a 14-day 'cooling off' period whereby the client may cancel the commission and the deposit will be returned. During the commission process, communication and photos will be exchanged to confirm the piece is as intended.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
NOTE: She Shed Ceramics endeavours to complete a commissioned piece of work within an agreed time scale; however by the nature of the materials used, occasionally a piece of ceramic artwork may be damaged during the sculpting/firing processes, in which case She Shed Ceramics will notify the client to discuss options.